Harris County Municipal Utility District 264

Dear Westcreek Village Resident,

The Harris County MUD 264 is providing all water customers in our district with enhanced information and capabilities to manage their water consumption with the goal of improved water conservation. To that end, the Board has upgraded every water meter in the district to an Automatic Meter Reader or “AMR” meter.

The new AMR system provides residents with the tools to see daily water consumption. Residents can set up parameters for alerts; leaks and other high-usage situations can be detected early on, as opposed to waiting to receive a bill reflecting high water consumption.

The installation of AMR meters is complete. This letter contains information you need to access and utilize the capabilities of your AMR meter.

To establish your on-line access, follow these steps:

1. Visit https://eyeonwater.com/signup using a supported computer web browser.
2. Enter your service area zip code: 77095
3. Enter your account number: 60264-264xxxxxxx (please enter using this format)
   1. It is critical that you enter all digits and dashes associated with your account number
   2. You can obtain your account number from a recent water bill. Or, contact INFRAMARK at 281-579-4500
4. On the next screen, confirm that this is your account
5. On the next screen, fill out all of the boxes as required
   1. Enter your full name. This will display on your account information
   2. Enter and confirm your email address. This will be your login username
   3. Create and confirm a password.
      1. Passwords must be a minimum of eight characters
      2. The “password strength” indicator will show three bars when your password is sufficient
   4. Read and Agree to the Terms of Use – check the box
   5. Click on “Create New User” to initiate your account
6. You will receive a confirmation email. You must verify your email address by clicking on the link in the email. Once you do, you can sign in using your email and password.

EyeOnWater has an intuitive user interface with on-line help that should guide you through the basic steps of configuring your account, setting up leak alerts, and monitoring your usage. Here are several YouTube videos that demonstrate the steps of setting up your account and utilizing EyeOnWater:

• Intro to EyeOnWater: https://youtu.be/3_-wpxA6938
• Account Creation: https://youtu.be/gfmQeNqg6js
• Setting Leak Alerts: https://youtu.be/Hw5iCY1bQYQ
• Review Usage: https://youtu.be/3bS3zEi9Pr0

A four-page handout that walks you through these steps is available on our web site.

A smartphone app to access EyeOnWater is available for both Android and iPhone. Go to your respective app store and search for “EyeOnWater.” Once the app is installed, you can sign up and/or access your account the same as from your computer web browser.

Please forward any questions or concerns to Inframark at MUDCustomerService@Inframark.com or call (281) 579-4500.

Regards,

Harris County MUD 264 Board of Directors

Dear Westcreek Village Resident,

The Harris County MUD 264 will be providing all water customers in our district with enhanced information and capabilities to manage their water consumption with the goal of improved water conservation. To that end, the Board has decided to upgrade every water meter in the district to an Automatic Meter Reader or “AMR” meter.

The installation of AMR meters is scheduled to begin in October and will take several months to complete. Once the installation is complete, you will receive additional information on how to access and utilize the capabilities of your AMR meter.

Over the coming months, you will see a greater presence of INFRAMARK vehicles and employees throughout Westcreek as INFRAMARK replaces each meter. INFRAMARK employees and vehicles are always readily identifiable. All INFRAMARK employees have a name badge with a photo.

Below is information regarding what to expect during your water meter upgrade:

• During meter installation, your water service may be interrupted for roughly 30 – 60 minutes.
• INFRAMARK employees will never need to enter your residence.
• An INFRAMARK employee will knock on your door prior to replacing your meter to inform you that your water may be shut off. He or she will be able to answer any questions you have about the installation.
• If the present time is an extreme inconvenience for you, please provide an optional time within 24 hours to interrupt your water service.
• If no one answers the door at your residence, INFRAMARK will observe the water meter for current water flow and determine the optimal time to interrupt service and change the meter.
• When installation is complete, INFRAMARK will leave a door hanger summarizing their work.

Please work with the INFRAMARK representative. While our objective is to minimize inconvenience to each customer, having to reschedule meter change-outs will delay the project. Keeping your old meter is not an option, all existing water meters will be replaced with AMR meters.

Once all water meters in the district have been upgraded, you will receive information on how to access and utilize the capabilities of your new AMR meter.

Additional information on the AMR program is available on our website www.hcmud264.org. For specific questions about your water account, contact INFRAMARK at (281) 579-4500.

Thank you for your patience and understanding as we implement new technology that will aid in water conservation.

Regards,
Harris County MUD 264 Board of Directors

Letter to Residents (PDF)